Job Description:
GENERAL DESCRIPTION / PRIMARY PURPOSE:
Act as a liaison with all regional offices and product specialists to coordinate and expedite product for shipment from all Dole Fresh Vegetables facilities.
MAJOR RESPONSIBILITIES AND TASKS/DUTIES OF THE POSITION:
• Communicate with internal and external customers via phone and email
• Document and report issues
• Schedule customer pickup appointments
• Review orders for product availability and appropriate age
• Answer heavy inbound calls
• Problem solve and make sound decisions
• Assist or cover dispatch related duties, including but not limited to checking in/checking out drivers, running orders, launching recorders, communicate with foreman and supervisors on order issues
• Other duties as assigned
Required Skills:
JOB SPECIFIC COMPETENCIES:
• 2-3 years minimum experience in distribution, transportation or customer service. Experience in produce industry is strongly preferred
• Strong problem-solving skills with the ability to handle unexpected situations
• Strong verbal and written communication skills with the ability to convey messages clearly and professionally
• Strong ability to multitask, manage time and meet deadlines while working independently in a fast-paced environment
• Strong ability to work as part of a team or with an overall knowledge of supply chain workflow
• Solid documentation skills with the ability to accurately document order adjustments and communicate adjustments on a daily basis
• Ability to understand and apply information received from a variety of resources
• Accurate typing skills with a minimum of 45 words per minute.
• Ability to maintain satisfactory attendance
• Ability to accept and follow supervisor directions
PHYSICAL REQUIREMENTS:
• While performing the duties of this job, the employee is regularly required to sit for long periods of time; use hands to handle or feel objects, tools, or controls; talk or hear.
• The employee must occasionally lift (including overhead) and/or up to 15 lbs.
• Ability to stand, walk, bend, stoop, reach, climb stairs and use hands to handle or feel objects, tools, or controls. May involve repetitive motions
• Must have the ability to, on occasion, work in a wet, loud environment and wear required PPE.
WORK HOUR & TRAVEL REQUIREMENTS:
• Must be able to work overtime, rotating shifts, evenings, weekends, and holidays as assigned.
Required Experience:
EXPERIENCE & EDUCATION:
• High school diploma or equivalent required.
• AA preferred
PAY RATE:
EEO STATEMENT: We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
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