A Talascend client in St. Johns, MI , ( located about 20 miles north of Lansing) is seeking a Customer Service Analyst for a 3-month role, with potential for extension. (MUST have SAP experience to be considered.) In this position, you will coordinate and support activities for the Service Solutions group by performing customer service tasks within the Customer Service Team. This role includes Blue Cross Blue Shield (BCBS) medical benefits. ESSENTIAL DUTIES AND RESPONSIBILITIES Perform customer service tasks including evaluating customer calls, entering purchase orders, providing pricing and availability, and processing online, emailed, and faxed orders. Process customer credit application references for review. Handle customer payment inquiries, invoice retrieval, order status updates, and record maintenance. Assist with customer returns in collaboration with Technical Support and Sales teams. Help maintain pricing data and update the customer database; open new accounts as approved by the Credit Department. Enter customer credit card payments through the website. Coordinate with Shipping, Receiving, Product Development, and other departments to ensure timely customer deliveries. Perform any additional tasks assigned by the supervisor or manager.
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