Job Description

Job Description

Job Title: Customer Service Manager - Billing and Rebate

Location: Cary, NC

Zip Code: 27513

Start Date: ASAP

Job Type: Direct Hire

Pay Rate: $100 - 135K/salary DoE

Schedule: Hybrid

JOB RESPONSIBILITIES:

• Manage order entry, validation, tracking, and system accuracy in D365
• Ensure correct application of pricing, promotions, and substitutions
• Lead product allocation aligned with supply priorities
• Resolve backorders, order blocks, and inventory issues
• Coordinate with logistics for on-time delivery and improved lead times
• Ensure accurate invoicing aligned with contracts and policies
• Resolve credit holds, pricing mismatches, and tax issues with Finance
• Manage adjustments: returns, credit/debit memos, and invoice errors
• Reduce billing cycle delays through process improvements
• Identify and correct root causes of systemic order-to-bill issues
• Drive adoption of digital tools and workflow automation
• Lead continuous improvement initiatives across customer operations

REQUIRED QUALIFICATIONS:

• Master's degree in Business, Supply Chain, Operations, or a related field
• 5+ years in customer service, order management, or supply chain operations, including 2+ years in a people management role
• Order to cash experience is a must have
• Experience with pricing, rebates, commissions, or trade terms management
• Experience with consignment business models
• High volume PO generation and invoicing background required
• Experience managing a team required
• Hands-on experience with SAP, D365, or similar ERP systems for order and invoice processing
• Deep understanding of the Order-to-Cash (O2C) or Order-to-Bill (O2B) process
• Strong problem-solving and root cause analysis skills
• High comfort level in fast-paced, matrixed environments

If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com

EOE/F/M/Disability/Veterans

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