Job Description

About Us:

At linqd., we are constantly evolving, driven by innovation and a commitment to excellence. No matter your role, your time with us is guaranteed to be meaningful and impactful.

We partner with some of the biggest names in the building products industry, delivering powerful solutions through cutting-edge technology and seamless virtual experiences.

Our team is 100% remote, which means you can work where you live—no commute, no boundaries, just real impact from anywhere.

We believe in taking care of our team with competitive perks, from comprehensive healthcare options to continuous learning opportunities.

At linqd., your contributions matter, and your work makes an impact.

Job Summary:

As an Inside Sales Professional at linqd., you will execute sales and customer support with expertise, managing inbound and outbound communications (including cold calls) across multiple channels—text, email, and phone. You'll drive the sales cycle, support clients, capture data, and consistently meet performance goals. You will perform complex tasks with growing independence while contributing to a high-production, virtual environment.

Role Overview:

In this role, you will leverage your experience to:

• Strategically execute inbound and outbound campaigns (including cold calls) to targeted customers, following call strategies and production goals.
• Communicating effectively using a softphone and keyboard to manage multi-channel communications across text, email, and phone.
• Tailor solutions to customer needs by identifying pain points and offering relevant features and benefits.
• Consistently meet sales quotas by qualifying leads, closing sales quickly, and overcoming objections.
• Utilizing ERP and CRM platforms to manage customer interactions, ensuring data accuracy, and seamless follow-ups.
• Maintaining productivity targets while managing multiple tasks effectively.

Team Collaboration & Development:

• Participate in daily or weekly huddles to review progress, address issues, and coordinate tasks.
• Join bi-monthly Contact Center meetings  to review goals, performance, and key initiatives.
• Attend company-wide meetings for updates, announcements, and strategic discussions.
• Engage in client meetings to understand needs, share updates, and address concerns.
• Contribute to monthly account reviews to ensure satisfaction, identify improvements, and track goal achievement.
• Provide “voice of the customer” insights to the account leadership team.
• Participate in industry events, training sessions, and events as needed.

Professional Growth & Contribution:

• Actively participate in coaching and feedback sessions for continuous improvement.
• Pursue professional development opportunities and stay updated on industry trends.
• Engage in client-specific training to align with expectations and requirements.
• Expand knowledge of industry and market trends, advancements, and regulations.
• Contribute to team call calibration sessions, offering feedback, insights, and best practices.
• Support the onboarding of new team members, facilitating day-in-the-life shadowing experiences.
• Provide guidance and direction to teammates during team chats, meetings, and huddles, ensuring questions are addressed promptly.

What You Bring:

• Education: High School Diploma required; Associate's or Bachelor's in Marketing, Technical Field, or Business preferred.
• Experience: 3+ years in a B2B/B2B2C environment; building products industry experience is a plus.
• Technology Proficiency: Skilled in Aircall, HubSpot, Salesforce, etc., and similar CRM platforms.
• Computer Navigation Skills: Strong ability to move seamlessly between multiple windows and programs.
• Communication Skills: Excellent verbal and written skills—Spanish/English bilingual is a plus.
• Customer Service Expertise: Demonstrated ability to explain policies, handle complaints, upsell, and provide exceptional customer service.
• Interpersonal Skills: Ability to interact politely and effectively with customers, fellow employees, and business partners.
• Drive & Adaptability: Ability to multitask, meet performance targets, and adapt to evolving client needs.
• Flexible Schedule: Must maintain a flexible work schedule to accommodate client and account requirements.

Virtual Work Requirements:

At linqd., we are proud to be a 100% virtual workforce. To maintain our high standards of productivity, security, and collaboration, we require the following for all remote team members:

Home Office Setup:

• All equipment is supplied by linqd. and will be maintained by linqd..
• Employees are responsible for providing, at their own expense, a workspace that is distraction-free and optimally designed for productivity and comfort, with suitable seating, lighting, and work surfaces.
• linqd. provides a  work-from-home reimbursement to help with these efforts.
• The workspace must be secure and protect company information.

Internet & Connectivity:

• A hardwired internet connection is required to ensure quality assurance and compliance.
• Minimum internet speeds of 35 Mbps download and 5 Mbps upload for optimal performance.

Availability & Communication:

• You must be logged in and accessible during your scheduled work hours .
• Active participation in team and customer meetings is expected—these may be conducted via Teams video, phone, or occasionally in person.
• A commitment to clear and consistent communication to support team collaboration.

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