IT Help Desk Specialist Job at Confluent Health, Louisville, KY

RnFqNU5TMTdXbHJHbGVDMWUxYkcxVXd2TFE9PQ==
  • Confluent Health
  • Louisville, KY

Job Description

Overview:

At Confluent Health, we are looking for a customer service oriented Help Desk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the organization's front liner and you will solve technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Benefits: 

  • Competitive pay
  • amazing health, dental, and vision insurance
  • 401(k) company matching
  • PTO
  • much more
Responsibilities:
  • Provide first level contact and convey resolutions to customer issues by phone, email, and/or chat.
  • Audit and troubleshoot account issues via Active Directory, Office 365, and Single Sign On services.
  • Track, route, and redirect problems to correct resources.
  • Walk customers through the problem-solving process using remote tools.
  • Contribute to Help Desk documentation through updates and suggestions
Qualifications:

Proficiency in:

  • Printers, Scanners, and Scan to Email setups
  • Basic Network Troubleshooting
  • Windows 10 configuration, settings, and repair
  • Overall general IT knowledge to help users solve IT problems.
  • Strong client-facing communication skills

Job Tags

Full time, Remote job,

Similar Jobs

J29, Inc

Medical Coder Job at J29, Inc

 ...technical school program resulting in completion of: o Associates degree or higher in Health Information Management, Healthcare Administration, or a biological science; o A university certificate in medical coding; o Successful completion of a training course... 

Pachner Construction

Canvasser Job at Pachner Construction

 ...Job Description Job Description We are looking for a Canvasser to join our team! Are you outgoing, persuasive, and looking to make an impact (and money) while working outside? We're looking for a door-to-door canvasser to help homeowners repair their homes after storm... 

ProCare Therapy

Virtual SLP Position in Pennsylvania - Ditch Your Commute! Job at ProCare Therapy

 ...job for you. VocoVision is looking to hire more virtual speech-language pathologists...  ...maintenance of equipment and maintains a functional work area Respond to requests for...  ...School-Based No need to relocate-work from home! More details upon interview... 

S&K Building Services

Commercial High-Rise Window Cleaning Technician Job at S&K Building Services

 ...supporting our client base performing high-rise window cleaning using rope descent or suspended scaffold and stage systems. Beyond that, if...  ....~ Transport and set-up - high rise equipment needed to access and clean windows of multi-story buildings, and subsequent... 

Iris Comm Lab

Junior Communications Specialist Job at Iris Comm Lab

 ...and support the companys mission.Coordinate and assist with public relations initiatives, including drafting press releases and managing...  ...Additional Information Employment type: Full-timeSeniority level: Entry levelJob function: Marketing, Public Relations, Writing/...