Job Description

Dear Charles is currently seeking a Host to provide genuine hospitality and the highest quality of service to our guests. The ideal candidate can create an engaging environment, providing courteous, responsive, guest-centered service.

Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.

Responsibilities

• Provide the highest and most efficient level of hospitality and customer service expected by our guests.
• Greet and seat guests.
• Records and confirms reservations thought OpenTable or through call-in requests.
• Monitor guest waiting list.
• Answers telephone to service internal and external guest.
• Handles room service and to go orders via telephone.
• Handles cash, credit cards, and guest room charges. 
• Assists with serving guests by bringing out meal orders if servers are busy.
• Help monitor and observe guest’s dining experience to ensure guest are satisfied with the food and service and respond promptly and courteously to correct any problems.
• Maintain a level of knowledge of all menu items and beverage programs.
• Be a team player and assist others when and where necessary to ensure a seamless guest experience.
• Complete the setup and breakdown of sections, including detailed cleaning of the work area and surrounding areas.
• Working with servers to ensure that orders are completed according to request and on time.
• Maintain a safe and clean work environment.
• Report any damages, shortcomings, and disturbances to supervisors.
• Ensure the restaurant operation procedures and hygiene meet food safety standards and regulations.
• Ability to work a flexible schedule, including weekends and holidays.
• Availability to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the Restaurant Manager.
• Any other duties assigned by Supervisor/Manager.

Fundamentals

• Ability to maintain a friendly, cheerful, and courteous demeanor at all times.
• Education: High school diploma or general education degree (GED).
• Experience: 2+ years of experience in a formal dining or upscale casual environment.
• Flexibility to work any shift, including evenings, weekends, and holidays.
• Excellent verbal and written interpersonal communication skills.
• Proficiency in English required.
• Strong organizational skills, including follow-up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.
• Ability to positively communicate and interact with all hotel departments.
• Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 40 lbs.
• Ability to stand for long periods indoors with a thematically climate-controlled workstation.
• Satisfactory completion of background check.
• Study Hotels is a drug-free workplace.

About Us

The Study at Johns Hopkins, the fourth property of the Study Hotels brand, is located at the main gate of Johns Hopkins University’s Homewood Campus. As part of the revitalized Charles Village corridor, guests will feel immersed in both campus life and the surrounding community, and able to enjoy all that Johns Hopkins University and Baltimore have to offer the moment they leave the hotel.

Dear Charles is Study Hotels latest culinary offering opening inside The Study at Johns Hopkins. Situated proudly at the crest of the hill, as Charles Village rises to the center of the campus, Dear Charles is ideally positioned to instantly become the place for spirited conversations, local gatherings, and celebrations. With a welcome personality, Dear Charles will engage the community in a positive social dialogue, expressed through a singular informed voice and endearing sense of humor.

Dear Charles will feature a menu offering cuisine influenced by its Mid-Atlantic location with the warmth and everyday expectations of a village tavern. Elevated but not fussy, our goal is to offer familiar dishes, using locally sourced ingredients, with a range of robust and health-conscious options to meet the needs of a diverse community.

Skillfully carved out of the street level of the hotel as part of our adaptive reuse development of a one-hundred-year-old building, the space provides a direct link to the active pedestrian circulation of the village and soon to be opened campus student center. Intimate in scale and warmly furnished with a subtle patina, the 85-seat restaurant is a perfect complement to the open-air, inspired energy of the hotel’s public space.

Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.

Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.

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