Job Description

The VP, Healthcare Operations directs and facilitates day-to-day operations through the delivery of cost-effective and high-quality healthcare services. Provides strategic leadership through design and implementation of plans for new or expanded business lines to serve the needs of residents, families, and the community. Develops effective partnerships and promotes collaboration with operations leaders, community executive directors and administrators, and other Community Support Center functions. Assures implementation of company-wide strategic initiatives and policies to achieve company mission and goals. Participates with senior leadership to achieve the highest quality health care in a clinically and fiscally accountable manner.

• Manages the day-to-day operations for the CSC healthcare team. Provides leadership in building a team and an organization that will assume responsibility and accountability for achieving both HumanGood’s mission and OKRs (objectives and key results) with a focus on delivering sustainable high performance in financial, growth, service, and people dimensions.
• Oversight of all healthcare service lines in partnership with operations leaders (VP, operations, executive director, health services administrator) to ensure that services, resources, competencies, and care delivery meet company standards and expectations. Maintains strong collaborative relationships with operations leaders to provide for the seamless transition of residents/patients across the continuum of care offered by the company.
• Design, implement and maintain onboarding, tools and education programs to ensure leader and team member competencies to support sustained high performance for financial, service, growth and people metrics for assigned care levels.
• Drive operational excellence efforts throughout healthcare services across HumanGood. Ensure clear standard operating procedures are developed, communicated, and implemented. Lead and facilitate process improvement efforts to further improve efficiency and positive impact for team members and residents.
• Partner with operations leaders to develop and optimize local plans for occupancy, payer mix, and capacity. Partner with sales and business development to develop strategy for payer negotiations and lead/participate in contract negotiations as assigned.
• Partner with HG management team and operations to develop and optimize plans for clinical service vendors (including, but not limited to pharmacy and physical/occupational/speech therapy). Partner with CSC departments to lead/participate in contract negotiations as assigned.
• Provides leadership in the development and execution of key strategies which differentiate HumanGood from its competitors in service and clinical excellence. Establishes clearly defined goals and objectives and ensures follow-through in a timely manner. Promotes open, effective, and ongoing communication and the sharing of information among and between team members, leadership, vendor partners and medical directors.
• Develop and maintain effective working relationships with key stakeholders, including operations, buildings and grounds, procurement, legal, IT, human resources, communications, and healthcare regulatory/quality.
• Partners with operating leaders to manage the operating and capital budgets of areas of responsibility. Aggressively mitigates all variances to budget. Makes sound decisions on best use of resources in support of company priorities and strategies.
• Respond effectively to emergency and/or crisis situations, ensuring clear communication, risk and problem identification, resource assignments, and management of the situation to an appropriate resolution. Ensure reporting to regulatory agencies as required.
• Supports the successful operational implementation and optimization of the electronic health record and other technologies to improve care quality, service, and efficiency.
• Provides leadership in mentoring and developing direct reports and team members in a manner which emphasizes the importance of teamwork, collaboration, and the sharing of information, resources, and best practices among stakeholders across the organization. With HR, directs the implementation of integrated human resources strategies to ensure quality results in the identification, recruitment, retention, and development of healthcare team members.
• Understands, articulates, and ensures compliance with standards reflected in federal and state regulation, and organizational policies and practices.
• Achieves/exceeds performance expectations throughout the company’s operations. Establishes an environment that supports team members and enhances growth, communication, and job satisfaction.
• Communicates effectively as an advocate to members of the community, continually seeking ways to improve and promote the marketing and public relations objective of the company.
• Consistently supports compliance and company’s values by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, and licenser requirements (if applicable), and HumanGood policies and procedures.

Required Qualifications: 

• Academic degree in nursing or related field required (Health administration, business, public health, or management).
• Minimum ten (10) years of progressive experience in clinical, management and leadership roles in a skilled nursing facility or multi-service healthcare provider setting.
• Ability to travel approximately 25% (up to one week per month)

Preferred Qualifications: 

• Master’s degree

• Valid and current California Nursing Home Administrator (NHA) license

• California RCFE certified administrator

• Registered Nurse with unencumbered license

Pay range: $185,000-240,000 depending on experience + significant performance-based bonus 

Location : candidates must be located in a state in which HumanGood operates. Preferred locations are CA or PA; other options include WA, OR, ID, NV, AZ, MA. Must be able to travel about 25% of the time

What's in it for you?

As the largest nonprofit owner/operator of senior living communities in California and one of the largest in the country, we are more than just a place to work. We are here to ensure that all we serve are provided with every opportunity to become their best selves as they define it, and this begins with YOU.

At HumanGood, we offer the opportunity to be part of something bigger than yourself on top of an incredible package of benefits and perks for our part-time and full-time Team Members that can add up to 40% of your base pay.

Full-Time Team Members are eligible for the following:

• 20 days of paid time off, plus 7 company holidays (increases with years of service)
• 401(k) with up to 4% employer match and no waiting on funds to vest
• Health, Dental and Vision Plans- start the 1 st of the month following your start date
• $27+ tax per line Cell Phone Plan
• Tuition Reimbursement
• 5-star employer-paid employee assistance program
• Find additional benefits here:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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