This entry-level position supports the Auto Claims Operation by providing service pursuant to the policy by handling claims of material damage, property damage, and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include liability investigation, coverage evaluation, and claims resolution and negotiation strategies of lower complexity claims in compliance with established company technical and customer service best practices. Under moderate supervision, works within specific limits and authority to resolve claims with well-defined procedures. Communicate and interact with a variety of individuals including insureds and claimants. Verify and explain benefits, coverages, fault, and claims process either verbally or in writing which complies with regulatory and statutory requirements. Conduct investigations to determine liability and damages and differentiate between allegations and facts. Identify and obtain statements from insureds, claimants, and witnesses. Evaluate and negotiate within settlement authority with insureds and claimants to resolve first and third-party claims in multiple markets. Demonstrate proficiency with estimate review, material damage, liability, analysis of claims, claims technology, and tool usage. Coordinate with internal and external departments as required. Respond quickly to customer needs and inquiries. Overtime and holiday hours may be required. Qualifications include Bachelor's degree or equivalent combination of education and experience preferred, no prior claims experience, knowledge of Microsoft Office suite and general computer software, organization and planning skills, oral and written communication skills, interpersonal skills, Property and Casualty Insurance License valid in selling state, and may be required to obtain an Adjuster license as applicable within 60 days. The company offers health coverage, 401(K) with company match and pension, tuition assistance, PTO for community volunteer programs, wellness program, and employee discounts. Auto Club Enterprises is the largest federation of AAA clubs in the nation with 14,000 employees in 21 states helping 17 million members. AAA is an Equal Opportunity Employer and complies with applicable laws regarding employment.
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